GloversvilleWater.Com Home

(Notice History)

 

Notice (11/6/2024) - IMPORTANT INFORMATION (PLEASE READ)

The Annual Water Quality Report (AWQR) can be accessed by clicking on the 2023 Annual Water Quality Report tab. It may also be viewed on our Facebook page at Gloversville Water Works.  Those still wanting a hard copy can call our office at (518)773-4520 to have a copy mailed to them.  Copies will also be made available at the Gloversville Public Library and the Gloversville Senior Center.

Everyone that has the new meter will have access to a “water smart” link that will offer a wide variety of features for our customers like e-billing, water usage monitoring tips, step by step video directions for leak detection, instant leak notifications via text, e-mail, or phone, etc.  For more information on Water Smart and to sign up, you can go online to gloversvilleny.watersmart.com.

On September 19, 2023, The Board of Water Commissioners adopted a policy to be used in the event of complaints/disputes of bills for water consumption as follows:

  1. Complaints with respect to the Water portion of water bills must be filed with the Clerk of the Water Board within 30 days of the date of the bill.
  2. Complaints with respect to the Sewer portion of the water bill must be filed with the Clerk of the Water Board within 30 days of the date of the bill pursuant to rules issued by the Gloversville/Johnstown Joint Sewer Board.
  3. Anyone wishing to file a complaint must complete and sign the Gloversville Water Department’s official written complaint form, attach a copy of the water bill being disputed, and attach any supporting documentation to support their dispute or complaint.
  4. Completed and signed complaint forms shall be mailed or personally delivered to the Clerk of the Water Board at the Gloversville Water Works office located at 67-73 S Main St., Gloversville, NY 12078.
  5. On the designated Board meeting date, the Gloversville Board of Water Commissioners will consider disputes/complaints where customer’s or their representatives may appear personally before the Board to support the statements contained in the complaint and attachments.
  6. The final disposition of all water bill review cases rests with the Gloversville Board of Water Commissioners, which will notify customers of the disposition of their complaints.

The Board of Water Commissioners adopted a policy to be used in the event of extreme water use attributed to piping failure declared not to be the fault of the owner of a property.  To be considered for relief from such failure the incident must meet all the criteria.  On March 8, 2022, the Board of Water Commissioners adopted a new policy in the event of a frozen water service for customers who have an active account(s) with the Gloversville Water Department.  On March 8, 2022, they also adopted the policy to hold liable the responsible party in the event of a major piping failure and loss of un-metered water because of neglect or failure of the owners or occupants of buildings to keep connecting or supply pipes and other fixtures connected therewith to included sealed fire sprinkler systems in good working order.  For more information regarding these policies, please contact our office.

IMPORTANT INFORMATION ABOUT LEAD IN YOUR DRINKING WATER
The Gloversville Water Department recently did 120 random Lead samples throughout the city. We are pleased to announce that these samples came back within the EPA/NYS DOH regulations. A lead line inventory for all homes within the water system has been posted to our website at www.gloversvillewater.com. We are also pleased to announce that we have received grant funding in the amount of 7.7 million dollars to replace all lead and lead galvanized service lines that remain in the water system. Grant paperwork process has begun, and we will post more information about the grant program as things evolve.

Effective 2/1/2025 water rates will be increasing 3% for both inside and outside city rates. For more information on the rate increase please reach out to our main office at 518-773-4520.

Notice (1/28/2024) - New WaterSmart App

WaterSmart

The City of Gloversville has partnered with WaterSmart to offer residents detailed information about household water use. WaterSmart is a free online service that provides tools to understand and manage water use, detect potential leaks, and get the most value from every drop of water used. Gloversville water customers can access all utility data as soon as it becomes available on an hourly, monthly, or daily basis to view water use compared to similar-sized homes by neighborhood, and get access to customized recommendations for how to save water and money. To register for WaterSmart, customers will need their billing account number and email address. Reach the portal on a mobile device or web browser at https://gloversvilleny.watersmart.com.


Amazing Drone Pictures of Our Fantastic Reservoirs
Click for Larger View

Port-Creek-Reservoir

Port Creek Reservoir:
90 Million Gallons.